what we do

Help Desk Services

Our full service help desk offerings are crafted to fulfill each client’s needs and relieve the burden of managing these resource intensive efforts.

Typical Help Desk Services consist of:

Services and repair

  • Fielding of service and repair calls
  • Trouble shooting problems
  • Dispatch of vendors if required
  • Resolution management and activity tracking

Move, Add and Change (MAC)

  • Order desk function and management for new service or modified service requests
  • Interface with all necessary parties
  • Coordination of appropriate vendors
  • Verification of satisfactory completion

A superior customer experience is the goal of our Help Desk Service

  • Each client has an assigned service lead who oversees all activity
  • All help desk personnel are trained telecom professionals
  • Escalation of an issue to senior management is available at any time
  • Client profiles are reviewed regularly to ensure services provided meet client-specific needs
  • Coverage hours are flexible